Exciting unconference for online community pros

The best get-togethers for online community professionals are hosted by Forum One. Their sold-out summer 2008 Online Community Unconference was just held at the Computer History Museum in Mountain View. This year the demand was huge, and the percentage of participants from major institutions was up, too. I didn’t present at this one. I wanted to soak it all in.  I dropped in on some great sessions and sorely wished I ‘d gotten around to others, such as Jake McKee’s sections.
community manager brainstorm - worst case scenarios

I’m interested in best practices, all kinds of group behavior and tool-design patterns and also in pitfalls and worst case scenarios. I jumped in to session on what happens when things go terribly wrong from Heather Champ of Flickr and Derek Powazek of the edgy and elegant magazine, Fray. The discussion led to a list of things to remember in the midst of conflict. The items on this big list vary in applicability, based on the culture of a community … and can that ever be different!

My suggestion for the list was to try to let all parties have a way to save face in a dispute. This is one of the ways to do what Derek had advised: avoid creating motivated super-villains. Or noble martyrs, as they may feel if they do not think they were very villainous. I think that in most cases respect and the ritual conveyance of respect through good manners are key in resolving these matters. Even if expulsion is the resolution, there are advantages to having the exiled member accept that they won’t continue to have access to the gathering place for the group. While being all casual with peers works just fine in the good times, courtesy becomes bizarrely important when relations are stressed. That’s just one reminder I sometimes need! Continue reading “Exciting unconference for online community pros”

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